GENERAL BOOKING AND SALES TERMS AND CONDITIONS
1. Property operator
These Terms and Conditions govern bookings made directly through the website of the accommodation property:
Guest House Il Faro di Mary di Elena Conteddu
Via Vasco de Gama 7, Santa Lucia di Siniscola (NU), Italy
Owner: Elena Conteddu
VAT number: IT01701140913
Italian Tax Code: CNTLNE86L49F979T
Email: [email protected]
Telephone: +39 351 422 0546
Certified email address (PEC): [email protected]
National Identification Code - CIN: IT091085B400F4731
Hereinafter also referred to as the "Property".
2. Scope of application
These Terms and Conditions apply to bookings made directly through the booking system available on the Property's website.
Before completing the booking, the guest must carefully read:
a) these General Booking and Sales Terms and Conditions;
b) the Privacy Notice;
c) the features of the selected accommodation;
d) the services included;
e) the rate conditions displayed during the booking process.
By submitting the booking, the guest accepts these Terms and Conditions.
3. Completion of the booking
The booking is deemed to be completed when:
a) the guest has successfully completed the booking process;
b) payment of the required deposit has been authorised;
c) the guest has received the booking confirmation at the email address provided.
The guest is responsible for ensuring that the information provided is accurate and must carefully check the information contained in the confirmation, with particular reference to the dates of the stay, the number and ages of the guests, the accommodation booked and the price.
Any errors must be promptly reported to the Property.
4. Price of the stay
The total price of the booking is the price indicated in the summary displayed before the booking is confirmed.
The price includes only the services expressly stated in the booking confirmation.
Unless otherwise stated, the following are not included:
a) any tourist tax charged by the Municipality;
b) breakfast;
c) optional services and additional expenses;
d) any supplements requested by the guest;
e) any amounts due for damage caused to the room, furnishings or equipment of the Property.
Where applicable, the tourist tax is calculated and collected in accordance with the regulations in force in the Municipality of Siniscola.
5. Payment of the deposit
At the time of booking, an amount equal to 50% of the total price of the stay will be charged to the payment method selected by the guest as a deposit towards the total price.
The booking will not be confirmed if payment of the deposit is not authorised or cannot be successfully processed.
The guest warrants that they are authorised to use the card or payment method provided.
6. Payment of the outstanding balance
The remaining 50% of the price of the stay will be charged during the stay to the payment card provided by the guest as a guarantee for the booking, unless otherwise agreed in writing with the Property.
By accepting these Terms and Conditions, the guest authorises the Property, through the payment system used, to charge the card provided for:
a) the outstanding balance of the stay;
b) any applicable cancellation fees;
c) any amounts due in the event of a no-show;
d) any additional services expressly requested or purchased;
e) any amounts due for verified damage attributable to the guest, following prior notification and the provision of appropriate supporting documentation.
If the card is expired, invalid, blocked or does not have sufficient available funds, the Property may request an alternative payment method from the guest.
If the guest fails to regularise the payment within the deadline communicated by the Property, the Property may consider the booking no longer guaranteed or terminate the contract by notifying the guest, without prejudice to its right to collect any amounts already due under the applicable cancellation conditions.
7. Cancellation by the guest
Unless stricter or different conditions are expressly stated for the selected rate:
a) cancellation is free of charge when communicated at least 14 days before the scheduled arrival date;
b) if the booking is cancelled less than 14 days before the scheduled arrival date, the full amount of the booking will be payable.
In the event of a free cancellation, the deposit already paid will be refunded, where technically possible, using the same payment method used for the booking.
The actual time required for the refund to be credited may depend on the relevant banking network or payment service provider and is not directly controlled by the Property.
The cancellation request must be submitted using the appropriate function available in the booking confirmation or by sending written notice to the Property's email address.
The cancellation will take effect from the time it is received by the Property.
8. Non-refundable rates or rates subject to special conditions
Where a non-refundable or promotional rate, or a rate subject to specific conditions, is selected during the booking process, the conditions expressly displayed in the relevant offer and in the booking summary will prevail.
Amounts paid under non-refundable rates will not be refunded in the event of cancellation, modification, no-show or early departure, except where otherwise required by mandatory provisions of law.
9. No-show
If the guest fails to arrive on the scheduled arrival date without having cancelled the booking in advance, the booking will be considered a no-show.
In such circumstances, the full amount of the booking will be payable and the Property will be authorised to charge the outstanding balance to the card provided.
Unless otherwise agreed in writing, the room will not be held for the remaining nights and the booking may be considered permanently cancelled.
10. Changes to the booking
Requests to change the dates, the number of guests or the accommodation booked are subject to the Property's availability and must be expressly accepted in writing.
A change may result in a change to the price.
If the requested change cannot be accepted, the original booking will remain valid. If the guest decides to cancel it, the cancellation conditions applicable to the rate purchased will apply.
A reduction in the number of guests, rooms or nights requested during the period in which cancellation fees apply may be treated as a partial cancellation.
11. Early departure and non-use of services
In the event of late arrival, early departure or total or partial non-use of the accommodation or services booked for reasons not attributable to the Property, no refund will be provided and the full amount of the booking will remain payable.
12. Right of withdrawal
The general 14-day right of withdrawal applicable to certain distance contracts does not apply to contracts for the provision of accommodation services on a specific date or during a specific period.
The cancellation conditions stated for the selected rate and in these Terms and Conditions will continue to apply.
13. Arrival, departure and access to the Property
Check-in and check-out times are those indicated on the website and in the booking confirmation.
The guest must inform the Property in advance of their expected arrival time and follow the instructions received for accessing the Property.
The Property will not be responsible if the guest is unable to access the Property due to a failure to read the communications received, the provision of incorrect contact details or the failure to complete the required procedures.
The guest must vacate the room by the communicated check-out time. Any stay beyond that time is subject to the Property's availability and may result in an additional charge.
14. Identification and registration of guests
All guests must provide, within the deadlines and in accordance with the procedures communicated by the Property, the information and identification documents required to comply with public security legislation and mandatory statistical and administrative reporting requirements.
Access to the Property may be made conditional upon completion of the guest registration procedure.
The person making the booking undertakes to inform the other participants in the stay and to ensure that the information provided is accurate.
The methods used to process personal data and identification documents are described in the separate Privacy Notice.
15. Minors
Bookings may only be made by persons who are at least 18 years of age and have the legal capacity to enter into the contract.
Minors must stay accompanied by an adult who assumes responsibility for them, except where otherwise permitted by law and authorised in advance by the Property.
The guest must correctly state the number and ages of all guests.
The presence of undeclared persons or the exceeding of the maximum occupancy of the accommodation is not permitted and may result in access being refused or the stay being terminated, without any right to a refund.
16. Rules of conduct
Guests must use the room, common areas, furniture, furnishings and equipment with due care and respect other guests, staff, public peace and quiet, and the Property's internal rules.
The following are not permitted:
a) accommodating unregistered persons;
b) exceeding the permitted maximum number of occupants;
c) carrying out illegal or dangerous activities;
d) disturbing other guests or neighbouring residents;
e) damaging the premises, furniture, furnishings or equipment;
f) smoking in areas where smoking is prohibited;
g) bringing animals onto the Property unless they have been authorised in advance by the Property.
In the event of serious or repeated breaches, the Property may terminate the stay without a refund, without prejudice to its right to claim compensation for any damage caused.
17. Damage and guest liability
The person making the booking is responsible, including on behalf of the other members of the group, for any damage caused to the Property, furnishings, systems or equipment during the stay.
Any damage must be reported immediately.
The Property may request reimbursement of the cost of repairs, replacements or extraordinary cleaning, after notifying the guest and providing suitable evidence of the damage and the related amount.
18. Personal belongings
The Property will not be responsible for the loss, damage or theft of money, documents, jewellery or other personal belongings left unattended, except where liability cannot be excluded or limited under applicable law.
The guest must carefully safeguard any keys, codes or access devices received and must not disclose them to persons who are not included in the booking.
19. Subsequent impossibility of performance and force majeure
If, for unforeseeable reasons or reasons not attributable to the Property, the booked accommodation cannot be made available, the Property will promptly inform the guest and may:
a) offer, where available, alternative accommodation of an equivalent or higher standard;
b) offer a change of dates;
c) refund the amounts received for services that cannot be provided.
Except where otherwise mandatorily required by law, the Property will not be liable for disruptions or non-performance caused by exceptional and unavoidable events beyond its reasonable control, including natural disasters, measures imposed by public authorities, widespread interruptions to essential services, public health emergencies, fires, acts of war or other force majeure events.
20. Complaints
Any problems encountered during the stay must be promptly reported to the Property so that it may intervene and attempt to resolve them.
Complaints submitted after the stay must be sent in writing to the email address [[email protected]](mailto:[email protected]), specifying the booking number and providing a detailed description of the matter.
21. Communications
Communications relating to the booking will be sent to the contact details provided by the guest.
The guest must provide a correct and active email address and telephone number, regularly check them and also check their spam or junk mail folder.
22. Applicable law and jurisdiction
The contract is governed by Italian law.
For disputes involving a guest acting as a consumer, jurisdiction will lie with the court of the consumer's place of residence or domicile, where located within Italy, unless otherwise provided by mandatory provisions of law.
In all other cases, the competent court will be determined in accordance with the applicable legal provisions.
Before commencing legal proceedings, the parties undertake to attempt to reach an amicable resolution of the dispute.
23. Severability
If any provision of these Terms and Conditions is found to be null, invalid or unenforceable, this will not affect the validity or enforceability of the remaining provisions.
For any matters not expressly covered by these Terms and Conditions, the provisions of Italian law will apply.
Last updated: 26 July 2026.
